SHIPPING POLICY

1. Processing Time

Most orders are prepared for shipment within 3–5 business days. Some artworks may require additional handling time due to size, fragility, or custom packing needs.

2. Shipping Methods

We ship using UPS, USPS, FedEx, or specialized art shippers depending on the artwork and destination. A tracking number will be provided once your order has shipped.

3. Shipping Fees

• Merchandise (Buy Now Items): Shipping fees for merchandise appear at checkout.

• Original Artworks: Shipping costs vary depending on size, weight, and packing materials. A quote will be provided upon inquiry. Larger or fragile artworks may require professional packing or crating.

4. International Shipping

International buyers are responsible for customs duties, VAT, and any import taxes assessed by their country.

5. Transit Damage

If your artwork arrives damaged during shipping, please notify us within 48 hours with photos so we may assist with a carrier claim or resolution.

6. Questions

For shipping-related questions, please contact us at galeriebonheur@gmail.com

RETURN POLICY

1. Introduction

At Galerie Bonheur, we take great care to present artworks accurately through photographs and written descriptions. Please review all provided information prior to purchase and contact us with any questions—we are always happy to offer additional photos or details to support your decision.

2. All Sales Are Final

Due to the unique and often fragile nature of folk and outsider art, all sales are considered final unless otherwise stated.

3. Damage in Transit

• Notification Requirement: If your artwork arrives damaged due to shipping, you must notify us within 48 hours of receipt.

• Documentation: Please email clear photos of the artwork, the packaging, and any visible damage to galeriebonheur@gmail.com

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• Resolution: We will assist with determining the appropriate next steps, including filing a carrier claim if applicable.

4. Handmade Qualities vs. Damage

Please refer to our Artwork Condition Statement for an explanation of the natural variations, surface irregularities, and age-related characteristics that are inherent to folk and outsider art and not considered defects or damage.

ARTWORK CONDITION STATEMENT

1. Introduction

Galerie Bonheur represents folk, outsider, and self-taught artists whose work often incorporates traditional, repurposed, or naturally available materials. These artworks possess distinct handmade qualities that reflect the artist’s process, environment, and cultural tradition.

2. Inherent Characteristics

• Handmade Variation: Irregular lines, uneven surfaces, textured brushwork, visible nails or joins, asymmetry, and other marks of the artist’s hand are normal features of folk art.

• Materials & Age: Patina, minor wear, roughness, or weathering may appear due to the materials used or the age of the piece. These characteristics are valued as part of the artwork’s authenticity.

3. What Is Not Considered Damage

The qualities listed above—including surface imperfections arising from the creative process—are not classified as defects or damage.

4. Transparency & Support

We photograph and describe artworks with care, but handmade qualities may not always translate fully through images. If you have questions about condition, we welcome you to request additional photos or clarification prior to purchase.

5. Shipping Damage

Damage caused during transit is handled separately under our Return Policy.

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